View Configuring a Bridge Service
Category:Tech Support Staff Only
Configuring a Bridge Service
To create a new bridge service you will need to first log on to the Terminal Server that the customer is hosted on.
Navigate to the shortcuts folder for that customer.
You should see a shortcut called ‘HWebSVCManager-Install’ that was created when the shell was built. Double click the icon to install.
Open the Services control panel.
Start > Administrative Tools > Services
Navigate to HWEBBridge-{customer name}
Right click and select‘Properties’
Under the Log On tab check off ‘This account’ and enter HUDSONTS\BRIDGESVC in the field
Password = {contact tech support for this}
Confirm password = {as above}
Click OK and start the service.
Next run the bridge from the customer’s shortcuts folder and open to check it is working correctly.
Open your ticket system and select Monitoring from the Fast Info menu
Select Add and complete the following fields
Description = Bridge
Enabled? = Yes
Application = Bridge
Address = {IP address for the server the bridge is running on}
Port = {This can be obtained from the CRM}
Timeout (secs) = 10
Retries = 5
Email Freq = 10
All other fields can be left blank. Click OK
Test the Bridge to make sure it works properly, then…
Log in to Web Util
Update IP address in the following areas:
Configuration tab > Remote host configuration
Custom tab > Custom configuration(restricted)
Profiles tab > Profile priority configuration
Restart Bridge
Update CRM