Ticket Submission GuidelinesNOTE: The
use of the Ticket Submission system is designed for routine,
Non-emergency items only. If you are experiencing an emergency
that requires immediate attention, please contact Hudson Emergency
support at the number listed on the Support Page.
The following instructions will help make your Tech Support request as
effective as possible. Please note that the information submitted
here will result in the creation of a numbered Support Ticket.
Please type your First and Last Name.
ex: James Smith
Type the entire name of the Hudson client company you represent.
ex: ACME Executive Transportation Services
Your Email address:
Please enter the complete email address where your support replies
should be delivered. Please enter carefully and check for accuracy.
This will be a phone number where a support representative can reach you if additional information is needed.
Please include your country code (if non US), your area code, and any extension that may be required.
ex: 978.531.1115 x999
ex: +33 1 55 55 77 77
Select the item that most closely matches the general type of issue you are experiencing.
If unsure, please select "undefined".
Please select the category that best matches the application and
function of the issue you are experiencing. The 3 primary
applications to select from are:
These are then subcategorized into key functions within each application, such as:
Credit Card Management
>> If no close match exists, please select "undefined" and then put
additional information in the Questions or Comments field at the bottom
of the page.
This important field should be used to summarize in a single phrase the
reason for your submission. This subject will be used when
responding by email to your ticket, so this should also be something
that is meaningful to you.
ex: Web system fare calculation problems
ex: Paged Dispatch details not being received by driver
ex: Problem with email confirmations for cancelled reservations
Questions or Comments:
This is your opportunity to concisely explain the conditions under
which your issue arises. Please be as specific as possible so that a
Support Technican will be able to view or replicate the issue. If a
specific computer or reservation is experiencing the problem, please
list the appropriate name, number, etc.