View Compounding Discounts and Gratuities
Compounding Discounts and Gratuities
If you find yourself with reservations that are displaying unusually high gratuities or discounts, it could be that the HWeb system is taking a gratuity/discount specified in a group profile and adding it to a gratuity/discount that has been automatically added based on the configuration established for the service type selected. In this situation, the gratuities/discounts might have added together or compounded. The result is a significantly higher gratuity than a client intended to pay or a deeper discount than you intended to offer to the client.
This is easily resolved by a setting in the configuration.
Go to Tools \ Configuration \ Fare and Services \ Reservation Tab
Find the fields labled INCLUDE DISCOUNTS and INCLUDE GRATUITIES
All Discounts - Will total all discounts applicable and will reduce fares by this total amount
Only Highest Discount - Will find all applicable discounts and reduce fare by the highest discount value found.
All Gratuities - Will total all gratuities applicable and will add the total to fare.
Only Highest Gratuity - Compares all gratuites and adds only the highest gratuity to fare.
Service then Group Profile - Uses gratuity specified in the Service Type
Profile then Service Profile - Uses the gratuity specified in the Profile.