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Disaster Preparedness for Hudson Hosted Clients
When you opt(ed) to have Hudson host your Hudson Ground Transportation System (HGTS) you are getting best of breed with regard to data security, and disaster preparedness and recovery.
Application Backup and Redundancy
The programs that comprise the HGTS suite HWeb Agent, HWeb Dispatcher, HWeb Admin, are installed on each and every Terminal Server in the Hudson Wide Area Network. As of the date of this writing, that is 21 different servers and growing. That means that if there were ever an instance where the computer you were logged into at the hosting facility suddenly failed, your HGTS programs are installed on many more machines - so you will not lose your programs. In fact, when each member of your office logs into the hosted environment, a sophisticated device called a load balancer looks at the entire group of servers online and immediately routes that member to the one that is running fastest and most efficiently. This means that your office staff may all be connected to different servers. If any one machine were to fail, most of your office staff would probably never know and would not be adversely effected.
State of the Art Hosting Service
Keeping up with computer network security, Operating System updates and patches, Anti-virus and malware applications and more is truly overwhelming for most any small business. As soon as you purchase networking hardware, newer and faster devices come available that offer improved service and security. This is why you considered using Hudson’s Cloud Computing or Hosted Services model. We make all that headache disappear!
Enter INetU. While Hudson considers itself an industry technology expert, we also admit that network hosting is not what we do best. That means we had to do some homework and find a responsive, affordable, scalable and enterprise level hosting service that could meet the very high demands of Hudson clients. After interviewing several prospects and visiting their data centers, Hudson selected INetU. These are true hosting experts. If you want some reassurance as to how your applications and data are secured, we invite you to click and watch an impressive introductory video on INetU.
All Hudson staff and employees connect to and use this same hosting service; there is no Local Area Network in the Hudson corporate office. We use the same service as our clients! For more information on INetU, please visit: INetU.net.
Included automatically as part of every clients hosting fees is a membership in the HWeb SafetyNet program.
What is HWeb SafetyNet?
HWeb SafetyNet is an automated database backup system. The SafetyNet application is installed on the database servers where you data is stored and connects from once to several times per day (based on configuration) and uploads to remote, secure, mirrored offsite locations all of your critical HGTS files: Fare and configuration files, CSV’s, client, reservation, trip, invoice, profile details; all the information that would be crippling to your business if ever lost or destroyed. Hudson staff monitors daily that the backups are being completed on schedule and immediately investigates any backup irregularities.
How does HWebSafetyNet work?
At a pre-defined time every day/night, any changes to your Hudson database(s) are noted, compressed, encrypted and then uploaded to the mirrored (dual) off-site and secure SafetyNet servers. In the event of a computer failure in the hosting facility Hudson Tech Support jumps into action. The Tech Support team then begins the process of downloading and restoring your data to one of our redundant online SQL database servers. You will login to the remote servers in the normal manner and all your screens, settings, icons and programs appear just as they did before the hardware failure. You are backup and running with the data that was last uploaded, having lost from a few minutes to several hours worth of information only, depending on when your last backup occurred and when your server failure happened.