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View HGTS Dispatcher Maintenance Module

Category:HWeb Dispatcher

How to use the HGTS Dispatcher Maintenance Module

***********THIS ARTICLE INCOMPLETE*************

Hudson considered integrating a 3rd party maintenance tracking module into its suite of products but could not find a program that was both simple enough for those clients who only need a simple and basic vehicle maintenance tracking system and simultaneously sophisticated enough to manage companies that have robust in-house body shops and repair facilities.  Additionally, we wanted to be able to tie any maintenance program into existing technology, making it possible to page drivers from the Dispatcher grid when Dispatchers determine that vehicles on the road are in need of routine maintenance.

The result is that Hudson developers and engineers sought a way to create a custom system capable of being configured to meet the needs of each unique deployment.  By using existing technology, we have built a system that is simple yet robust. As the clients needs to track and manage their maintenance grows and expands, the system will grow and expand with them.

The basic or default system outlined below can be used to track and manage all routine scheduled maintenance items along with tracking and managing services performed in line with Technical Service Bulletins (TSB’s) that are routinely issued by vehicle manufacturers.

There will be a shortcut created for you named Vehicle Maintenance, or similar,


The default Vehicle Maintenance desktop opens and displays 3 key grids:

  • Vehicles List (top)
  • Vehicle Details (bottom left)
  • Driver messages (bottom right)
  • Vehicles List & Service Bulletins Grid

    The Vehicles List Grid contains 2 default tabs, Vehicles and Service Bulletins (TSB’s) colored green and yellow respectively. 
    The Vehicles tab (Green) contains a list of all vehicles in the fleet that have a status of: Clear, Available, Active, Holding, Deadhead, Airport Sweep or OOS (Out of Service).  Vehicles that have a status of LTOOS (Long Term Out of Service) are hidden from view.  The intent is to include on this list, all vehicles in the fleet that are capable of being put on the road and assigned work, including vehicles that may be temporarily out of service or unavailable due to maintenance issues.  The list is defaulted to display vehicles in ascending order according to their name, as defined in the vehicle configuration tool. The most commonly used vehicle detail fields are displayed. The displayed fields may be adjusted to meet the specific needs and requests of the client. Using a mouse, click to select any vehicle in the fleet.

    The Service Bulletin Tab (Yellow) is where new Technical Service Bulletin (TSB) work items can be entered and where previously entered TSB’s may be viewed.  A TSB is a notice that is issued by a motor vehicle manufacturer and then provided to fleet managers, auto repair centers, certified technicians, rental services, etc.  A TSB is often issued when a vehicle defect, which does not effect vehicle or passenger safety, is discovered by the manufacturer and where the defect does not warrant a recall.  By sending TSB’s to vehicle mechanics and service centers, the goal is to have the repair facility adjust or repair those items the next time the vehicle is in for routine or preventative servicing.

    How to go about getting Technical Service Bulletins: Manufacturers are required to submit TSB’s to the National Highway Traffic Safety Administration (NHTSA). While the NHTSA will provide requested TSB’s, they do not allow subscribing to all new TSB’s. If you wish to receive all new TSB’s automatically, you will need to contact the manufacturer directly. The best place to call is the Customer Service number listed in your vehicle Owners Manual. As an example, Ford issues TSB’s every 2 weeks for the vehicles they manufacture. One place to find “old” TSB’s and search by manufacturer is:  SaferCar.gov.

    Vehicle Details & Vehicle TSB’s Grid

    The information located on these tabs (also colored green and yellow respectively) is designed to display more specific details, when an item has been highlighted or selected in the top grid.  To view the

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