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View How Hudson Handles Portal Requests

Category:Web Reservation System -> Portals

How Hudson Handles Portal Requests

    When I get a request I have to first determine if it’s portal request or graphic request? Some people just don’t do portals, others have learned and get by, one or two do them well. I’m hoping to add a column to the CRM that will simply say I or P so everyone (me) will know what each customer gets, Image or portal. The way I do it now is I just check to see what they got last time. Originally Mike just said to me do the whole thing or just send Images. Depending on weather they were trained, being trained or hopeless.
     Next I go to the web site that will host the portal and determine what the graphic will look like. Using the same graphic more than once is the rare exception, nearly all the graphics are unique, even the chain hotels. The chain hotels represent only about 5 percent of all the portals I do so making them use the same graphic won’t help speed anything up. In fact trying to keep a common database up to date might actually slow things down so I would advise against it.
    Even with the chains I make them unique to the individual location / web site. For instance Holiday Inn is constantly redesigning their stuff, each hotel / web site has it’s own look. After all the point is to look like the host site so the rider thinks he’s still on the host site when he makes his airport transfer reservation.

This is a sample of the Holiday Inn.

Even with the few like Best Western that use the same logo fairly consistently it’s just faster to make a new one every time.

The next thing I do is, after opening the tabbed request form, I open a series of tabs in Firefox.
1. Open the CRM page for the appropriate site I.D. in a tab.
2.  From the CRM I open in the next tab first a "Tools utility page" then I pick the "Upload Image File" option.
3. Next from the CRM I open the "Res-Util" page from that page I open the "Utility Menu" under the configuration column I open the Group configuration page.
4. In the 4th tab I open, from the CRM, a Reservation page. This page is for reference I use it to look at the z-test res page just to look at the logo, no point in going on if it sucks and needs to be fixed.
    This is how far I go when I’m just doing an image request. At this point I fill the request form with the information they need, i.e. the image location, the image code and the colors and the customers         (who know how) build the rest of the portal themselves.
    When I do the whole portal I continue.
5. I open 2 more tabs same as the last two, this time they are for constructing the portal. The "Group Configuration" and the "Reservation page"
    In the Group Configuration page I first
    a. Load Group or Add new group, if they don’t know how to add a group we do it.
    b.check and or set the credit card area, if I know what they want or if they didn’t set it I set it for credit card only as a default.
    c. check and or set web edited locations, for hotels we set it for the hotel only.
    d.Web edited welcome message:
This a standard welcome message html set up, it works with both the old and new skin:
<center><font size=+2 color=#xxxxxx><B>Welcome to the Name of the Portal </font><br><font size=3 color=#xxxxxx> Airport Transportation Web Reservation Portal </font></b><br><font size=2 color=#xxxxxx>(service provided by %COMPANY%)<br></font><font size=2 color=#xxxxxx>Select one of the options below to request a fare quote or to make a reservation.</font></center><br>
For the first two text colors (red above) I pick a dark color that I also use for the, PGH=S0ROWCOLOR:#xxxxxx, in the old portal type and the primary background color in the new skin. The next two colors (gray above) I usually use middle gray.
Note: The name of the portal needs to make the welcome message sound as thou its an adult thats speaking. So I usually go with what the hotel, company or convention web site says and not what the requester types in the "Group name:" slot.
    e.Web edited profile options: Is where we put the PGH=S0ROWTEXTCOLOR:#XXXXXX,PGH=S0ROWCOLOR:#XXXXXX, in the old portal type only and the
          PGH=WELCOME_ORDER:ARRIVAL;DEPARTURE;VERIFY  for both the old and new skins. This is also the place all the PGH  and %xxx% magic happens for both skins.
     f. Logo: This is where the logo locating code goes. <center><img SRC=siteid/IMAGENAME.jpg></center>
    Color set up for

    In the new skins I set up the colors the same for everyone, using their own colors.
For the Primary color I use dark with light text. For the Secondary color I pick a minor light color from the logo and make the text dark usually but not always the Primary color. Sometimes they only have one color in the logo.  So I set the Welcome buttons  and the Continue Button either light gray or the secondary color. The Mouse over color is always lighter so it looks like it’s being illuminated from the inside, for a positive feed back.
    After the portal is done and the address is set up and the, USERIDENTRY=XXX&LOGON=GO, has been added. I go into Dream weaver and setup the html code so the marketing people can have a plain English link they can cut and paste into an email to send to other marketing people who apparently are allergic to the html links. I enter this on the html tab on the request tool so it shows up on the "request complete" e-mail. to make this,
Look like this:
Holiday Inn Express Riverhead, N.Y. Airport Transfers Online
 In the next to last tab I put the address to the image itself.
    The last tab I fill in the time and make notes.
    I then mark it complete and click the "save" and "e-male response" buttons. I get a copy of the same e-mail that the customer gets. I check it to make sure all the links work and check the spelling and grammar for the last time of many.