View How Job Type is used in Hudson
Use of Job Type in the Hudson System
The Hudson Group has clients that operate more than a single company or business. In some instances these companies are physically separate entities, that exist in distinct locations and have separate and different call centers and dispatching facilities. In other scenarios, these companies operate out of a single location, but operate separate fleets, under different names or marketing brands. In either of these situations, when these companies wish to be consolidated into a single back end database, Hudson can use Job Type to keep the businesses separate while having the economies afforded by shared resources.
Hudson uses a feature called Job Type to consolidate reservation, dispatching and accounting activities into a single SQL database but keep the businesses separate for dispatching and reporting purposes.
Consider the following:
John Smith owns two companies, ACME Sedan, and Widget Shuttle. ACME is a high-end, corporate oriented service that offers black car service to executives. Widget Shuttle focuses on shared ride service at a heavily discounted fare. For marketing purposes, he wishes to keep the companies distinct as there is very little client crossover between the two businesses.
John maintains a single Reservation call center where reservations for these two companies are made by phone. He has a single Dispatch center as well, but wants to divide the dispatching activities - assigning one staff member to manage the ACME corporate work and another separate individual to manage the Widget shared ride reservations.
Hudson Job Type
The reservation system would be setup such that ACME Sedan reservations have a Job Type=4, and Widget Shuttle reservations have a Job Type=5. When a reservation is entered by the call center staff, they select which company (aka Job Type) the reservation is to be handled by. This is done easily and seamlessly during the reservation process. When dispatchers load their screens for the day to begin managing their work, filters are put in place to ensure that the ACME dispatcher sees only reservations with Job Type=4, and the Widget dispatcher sees only reservations with Job Type=5.
When John wants to run reports that analyze his business performance over the last 30 days, he can select to see only ACME business, only Widget business or both combined together.
When client profiles are created in database it is possible to link them to the appropriate job type as well, thereby assuring that when the client enters any future reservation the Job Type is set automatically, though it may be overridden if desired.