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View I just began serving a new airport. How do I add this to HWeb Agent

Category:HWeb Agent
Category:HWeb Dispatcher

I just began serving a new airport. How do I add this into my HWeb Agent?


How do I add a new Airport to my system?

If your business is growing, you may at some point need to begin providing service to a new airport. Adding an airport to the local system (HWeb Agent and HWeb Dispatcher) is a pretty straight forward process.

  1. Add the Airport in the Configuration
  2. Add the Airlines.csv (comma separated value) file
  3. Create and Import Fare table

Adding a New Airport to the Configuration


Below is a listing of the primary fields you will need to configure when adding a new airport to the local system. Other fields may be required based on your specific operating environment. This is a list of the most commony required and desired fields that must be established. You will usually be able to determine the proper setting by noting the settings as already established for the airports that are already configured:

Tools / Configuration / Fare and Service / Aiprort-Major Ports Tab

AIRPORT: In the first available field in the Airport Column, click to enable the drop down menu, and then scroll through the list to locate the airport that you will be providing service to/from.  The list is generally sorted alphabetically by City, State. If your airport is not in the list, you must contact Hudson Tech Support before you can proceed.

DISPLAY TEXT:  Enter the lable that Agents will see when selecting Airport from the drop down list in the Fare and Availability window.

ALTERNATE TEXT:  Determine the 3 letter code that is used to signify that airport (ex: Boston: BOS,  LosAngeles: LAX, Dallas: DFW, etc.) Enter this 3 letter code in this field.

STATE:  Enter the 2 letter state designator for the airport location

FLIGHT LOOKUP: If you are using an integrated flight lookup system (RLM FlightView) select this from the drop down list.

FLIGHT LOOKUP AIRPORT CODE: Enter the 3 letter airport code determined earlier in this field.

DOMESTIC ENABLED:  Place a check mark in the box if you want to enable domestic arrival and departure flight types for this airport.

DOMESTICE ARRIVAL DELAY:  The number of minutes that the system will add to an domestic arriving passengers flight time, when presenting pickup time options.  30 minutes is common, to allow for collecting of luggage.

DOMESTIC DEPARTURE DELAY:  How far in advance of your deaparture that you should be delivered to the airport.  The system will calculate the proper PICKUP time based on how many minutes you should be at the airport prior to your flight time.  120 minutes is common for domestic flights.

INTERNATIONAL ENABLED: Place a check mark in the box if you want to enable International arrival and departure flight types for this airport.

INTERNATIONAL ARRIVAL DELAY:  The number of minutes that the system will add to an International arriving
passengers flight time, when presenting pickup time options. 60 minutes
is common, to allow for clearing of customs and immigration and collecting of luggage.

INTERNATIONAL DEPARTURE DELAY: How far in advance of your deaparture that you should be delivered to
the airport.  The system will calculate the proper PICKUP time based on
how many minutes you should be at the airport prior to your flight
time.  180 minutes is common for International flights.

DEFAULT FLIGHT TYPE:  When entering a reservation for this airport, the system will default to this flight type to save time. It may be changed when actually entering a reservation.


When the key items have been configured, click APPLY and OK to save the changes.


Add the Airlines.csv file

This is a list of the airlines that arrive and depart this airport. Often the easiest way to create this list is to make a copy of an airline.csv file already in your system and then modify it accordingly.

Airline csv files are customarily stored in your main Hudson \ CSV folder on the server - in the same location where your fare files are stored. 

An airline csv file MUST begin with the 3 letter airport code corresponding to the airport (ex:  bosairlines.csv, laxairlines.csv, denairlines.csv, etc.).  NOTE: there may be a file in your HWeb folder named airlines.csv.  Do not use or modify this file - it is used as part of the flight lookup feature.  If you are unsure about this step, or cannot locate one of your current airline csv files, please contact Hudson Support.  Click HERE to view an more detailed KnowledgeBase article regarding the airline csv file and to download a blank template.

An Airport Web site may be the best location to obtain a list of the airlines that are serving that airport, and the terminals that they arrive and depart from.

Once the airline csv file is created, it should be saved on the server, in the main CSV folder for future reference.

IMPORTING
Open HWeb Utilities and select Function - Import Airline table.  You will browse to the CSV folder on the server, and highlight the newly saved airline csv.  When asked if you wish to append data, you should select YES! 


Create and Import Fare table for the new Airport


It is assumed in this article that you are already familiar with the process of creating and importing fare tables.  If you are serving the same cities and towns from the new airport that you are already serving from an existing airport, then much of your work is already done: simply make a copy of your existing airport fare csv file (ex: bosfares.csv) and rename it (ex: mhtfares).  This ensures that all of your locations, and fare keys are instantly available to/from your new airport. You will most likely need to edit the Travel / lead time values, and all of your fares.  Other fields may also need to be adjusted. 

If you will be serving an entirely different set of locations for the new airport, then you will need to build a new fare file (or set of fare files if you are using alternate fare tables) and save them with the 3 letter airport code corresponding to the newly added airport.

NOTE:  If you are creating new fare tables, with new and different locations than those already in your database, YOU MUST ENSURE THAT THE NEW LOCATIONS HAVE NEW AND UNIQUE FARE KEYS!  Using a fare key number in your new fare table, that is already in a fare table for another airport, will create issues, errors and headaches that you really will want to avoid!

IMPORTING
Open HWeb Utilities and select Function - Import fare
table. You will browse to the CSV folder on the server, and highlight
the newly saved fares.csv. When asked if you wish to append data, you
should select YES!

....ok…so now you have followed all the steps.  It is time to test.  Open HWeb Agent (or press F11 key to refresh the fare and service configuration if you already have HWeb Agent open) and go to the fare and availability screen.  Select your direction (Arrival / Departure) and then tab into the Airport field. Your new airport should be displayed as one of the selections.  After selecting the new airport,  you should see a list of locations (from the new fare file) displayed in the Pickup / Dropoff location field.

Complete a few test reservations to ensure that all locations, services and fares work as desired and expected.

If you encounter questions or confusion, dont hesitate to contact Tech Support.


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