View Live Agent Chat - Version 5
Watch here for information about features included in Version 5!
IP Info Contact Database
You have been able to click an IP address of a website visitor and rename them so you can easily identify them if they return. Now with version 5, you have the ability to assign a company name, email address, phone and website URL to that same contact; using your chat system to build a customer or prospect database. This information may be exported to a CSV formatted file (for import into other sales CRM systems).
Detailed Chat Operator Statistics
The chat system compiles and allows you to export many new pieces of information for each of your chat operators, including:
All of the above are located in the Statistics area of the chat client.
“No Chat Operator Available” - Receive alerts when chat is offline
Supervisors can receive an instant email alert in case no chat operators are logged in and monitoring the chat account. Email alerts are resent every hour until a chat operator logs back into the account.
Canned Messages now extended with easier KnowledgeBase style folder structure
You can now build a KnowledgeBase of frequently asked questions for your chat operators, per account, per domain and even per language. This also supports the newly introduced Audio Messaging feature (see below). You can now record audio messages and categorize them in Sales/Support/Billing folders. Audio messages can be stored in their own folder if desired. The auto-prediction feature previously available still functions; looking up a canned response by simply typing part of the known message.Spell check is also now supported
on the operator client side. Any mistyped words are highlighted in red.