View Posted Invoice does not Appear in Recievables
Posted Invoice does not Appear in Receivables
Very occasionally, a system timeout is reached when generating receivables. The result is that a posted invoice might not appear when looking for invoices under a group profile in the HWeb Admin Receivables module. This is typically discovered when accounting staff goes to post a payment against an invoice after the client has sent a payment. The solution to this is to reset the Status value of the effected invoice in the SQL Database from P (Posted) to N (Pending). NOTE: This action will be completed by a system or network administrator or Hudson Technical Support staff.
If you then reenter the Invoicing Module and Repost the effected invoice, it should now appear in Receivables.
Database values for Invoice Status:
N = Pending
V = Voided
P = Posted