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View Using Remote Desktop Connection

Category:New Users - Start Here!
Category:Hosted Accounts

Using Remote Desktop Connection

Preparing for and Using a Remote Desktop Connection

Protecting your Internet Connection

If you will be connecting to your HWeb products (HWeb Agent, Dispatcher, Utilities, and Admin programs) via the internet, protecting your internet connection and internet access is crucial to being able to continue doing business. In the event you have a planned or scheduled internet outage make sure you prepare by printing out on paper all of the trips likely to occur during the service interruption so that you may continue to work. An alternative is to seek out another (temporary office) location to enter reservations from or to dispatch from so that you may continue to work without interruption.

Remote Desktop Connection

You will be connecting to the Hudson Server via Remote Desktop Connection. This application is included in Microsoft Windows XP and later versions. You may use earlier versions of Microsoft Windows, but you must first download the free Remote Desktop Client from the Microsoft Website here.

This application is also included on the Windows XP install disk if you have it. This XP install disk may be used to install the Remote Desktop Client on earlier versions of MS Windows.

To see if your PC has the application:

Start—> All Programs—> Accessories—> Communications—>Remote Desktop

If you do have this application, it may be easiest to copy the shortcut to your windows Desktop. To do this, browse again to the Remote Desktop program. Right Click on it. Left click on Copy. Place the mouse cursor over the Windows Desktop. Right Click again and then select Paste. This should put an Icon on your Desktop named: Remote Desktop Connection.

Connecting

(Ensure first that your workstation can connect to the internet.)

Double Click the Remote Desktop Connection program or shortcut, to bring up the connection window. In this window, enter the IP ADDRESS of the Hudson Server you will be connecting to:

 Your Server IP Address is:   (Contact Hudson Tech Support for this information) 

Once the IP Address has been entered, click on CONNECT.

An internet connection to the Hudson Server will be initiated.

At the login screen, enter your Login Name and your password. Your login information is CaSe SenSItiVe. So check your caps lock key before entering.

Your Login Names and passwords are:  (Contact Hudson Tech Support for this information)

Upon successful login, you will be presented with your customized Windows Server Desktop where you will see your normal HWeb Icons. From here, you login to and use your Hudson products in the normal manner.

When finished with your session, click the START button, then Log Off. When asked if you are sure you wish to log off, select YES. 

At any time during your session, you may return to your own Windows Desktop by clicking on the minimize (-) button at the top of your Remote Desktop screen. The session will be minimized to your taskbar. To restore, simply double click on the “TSL02.HUDSONLTD.NET” task at the bottom of the screen.

While connected to the Hudson Server, you are welcome to use a web browser (Intenet Explorer, Mozilla, etc.) to retrieve helpful and useful work related information (Flight schedules, etc). You are not authorized to download applications of any sort to the Hudson Server, without express written consent of Hudson Technical Support department.

If you have trouble connecting to the Hudson Server, make sure first that you have internet access from the workstation. If in doubt, check this from more than a single workstation or PC. If you have internet access, but cannot connect to or login to the Hudson Server, call our Tech Support line or send and email to support@hudsonltd.com.

 

Connecting from a tablet

If connecting from a tablet, please reference this article:
http://hudsonltd.com/knowledge_base/Accessing_Hudson_Servers_from_a_Tablet

Removing multiple servers from the RDP drop down list

If you have connected to several remote computers in the past, using the RDP application, it is possible that you will end up with a drop down list of previous server names or IP addresses.  If you want to remove or delete the computers from the list, try visiting this page on Microsofts website for a one-step fix-it link that will do this for you http://support.microsoft.com/kb/312169#FixItForMeAlways

Connecting from an Apple / Mac Computer

Hudson local system applications (Agent, Dispatcher, Admin) do not run natively on computers running a Linux based operating system. This includes but is not limited to Apple / Mac computers. If your Hudson system is hosted in the Hudson Private Cloud, you can still use a Mac to access the Hudson Terminal Servers and then login to and run all Hudson applications. In fact, Hudson itself uses only Mac computers throughout the company and needs to login and support client applications 365 days a year. While there are several Remote Desktop Protocol (RDP) clients that can be found or purchased to install on our Mac’s, nearly everybody at Hudson uses the Microsoft Remote Desktop application for Mac that is available on the Apple Store (at no charge).  The application tends to be fairly stable, is easy to setup and configure and because it is a Microsoft product, used to connect to Microsoft Servers on the Hudson Private Cloud, there is rarely any “connection issue” that needs to be addressed.  One suggestion though is that you retain legacy copies of the RDP application when you are updating.  Occasionally, a new update to the RDP app will not work as anticipated, forcing a (temporary) roll-back to the previous version.  The Microsoft RDP app is available on the Apple App Store .

If you try to use a different application to connect, and need assistance with applicaton setup or configuration, you may submit a support request at TheHudsonGroup.com\ticket and one of our support technicians will be glad to assist.

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