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View Using USB Credit Card Swiper

Category:Credit Card Processing
Category:HWeb Agent

Using a USB Credit Card Swiper

Currently Microsoft Terminal Services has a bug (confirmed by MS) when it comes to USB Credit Card Swipers.  Although Microsoft is not planning to fix this confirmed issue, we have discovered a work around.  Currently you use software on the PC to connect to Terminal Services called “Remote Desktop Connection”.  In this software select OPTIONS button, then LOCAL RESOURCES.  There you will see a section called KEYBOARD.  Change the option under KEYBOARD from “in full screen mode only” to “On local computer”.  With this fix in place the USB Swipers will work.

This should have minimal effect on your terminal service users.  Most users don’t even use Alt+Tab to change programs, they use the mouse.  With the previous setting “in full screen ...” when a user pressed Alt+tab to change programs the selection would occur inside the terminal service session. With the new change “on local computer”  If they press Alt+Tab, then they will switch between terminal services and their local computer programs.  Again I feel the impact is minimal if not zero, since the most likely won’t even be running any other application on the local computer except terminal services.

We currently support the following MagTek models:

21080203   Mag-Tek Mini-Wedge Tracks 1 & 2 PS/2 Keyboard Wedge Cable
21080204   Mag-Tek Mini-Wedge Tracks 1 & 2 PS/2 Keyboard Wedge Cable
21040109   Mag-Tek Mini-Wedge Tracks 1 & 2 USB Cable
21040110   Mag-Tek Mini-Wedge Tracks 1 & 2 USB Cable

Note: Track Separator needs to be set to “SOH”

If not using one of the above swipers, ensure your Separator is \Nul and your Terminator is \cr

Troubleshooting

Magtek Credit Card Swiper Configuration and Reset

Occasionally, and with certain swipers and Windows 7 OS installations, we have observed problems getting the swiped data to be read into Hudson application(s).  The following may be helpful in troubleshooting:

Download the Magtek software:
http://www.magtek.com/support/software/demo_programs/usb_swipe_insert.asp
Run the program and then enter the following commands:

This will restore device to factory defaults and it will be turned into an HID mode device
FC 55 AA and then Enter key
02 and then Enter key

If you require keyboard mode device, then follow this code below and it will be completed back to factory defaults:
01 10 01 and then Enter Key
02 and then Enter key

To slow down the data rate:
01 02 10 and then Enter key
02 and then Enter key

Additional Swiper configuration utilities can be found here: http://www.merchantsoft.com/technote/Credit_Card_Processing/Card_Readers.htm

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