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View What do the Characters or Letters next to the Reservation Number mean

Category:HWeb Agent

What do the Characters or Letters next to the Reservation Number Mean?

Several letters and or symbols may appear to the immediate right of the Reservation Number field in HWeb Agent. These letters are Indicators of special situations or circumstances that are of importance to a Reservations Agent. The letters or symbols may appear alone or in combination with others, depending on how many and which circumstances apply to the reservation.  Here is a list of the symbols you may see, and when you might encounter them:

*    Appears whenever a change has been made to an existing resevation, until the change has been saved.

**  Appears when a trip effecting change is being made to an existing reservation. For this to appear, the Reservation must already have been ‘routed.’  An example of a trip effecting change would be a different pickup address or location. Once the Reservation has been saved, the ** disappears.

r   While a reservation is being entered, if you have already specified that there will be a return leg (companion) reservation with specific pickup date and time, the "r" will be displayed, until the first leg has been saved.

ro   While a reservation is being entered, if you have specified that there will be a return leg (companion) reservation with no specific pickup date and time (i.e. there will be an "open" return) the "ro" will be displayed until the first leg has been saved.

A   Indicates that you are looking at a "copy" of a reservation, whose original has been Archived.

G     Indicates that this reservation has a  "GREETER" reservation linked to it, and that the Greeter Reservation has a Status or Operation that is equal to:  Auto Meet Greet Reservation

P   Indicates that this is a direct-bill reservation, which has been POSTED to an invoice.

R   Indicates that this is one-half of a Round Trip Reservation.  There is a companion reservation that is linked to it. You may viewaccess the companion reservation by double-clicking the Reservation Number field.

S   Indicates that the agent is currently working in Special Edit Mode. 

Other symbols or letters may appear during future releases. If you see a symbol adjacent to the Reservation Number field in HWeb Agent and do not see it defined here, please contact Hudson Tech Support.

 

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