Passenger and Driver Apps
Access and Share Information Anywhere, Anytime, from Any Device
The Driver App utilizes a vMDT (virtual Mobile Data Terminal) - tablets with a sleek touch screen interface that combines the power of mobile computing with the configurability of the Hudson system to deliver a comprehensive and easy to use multi-function communications tool.
The built-in GPS (Global Positioning System) receiver allows dispatchers to track the location of all vehicles in the fleet in real time. Drivers receive work assignments and reservation details for passengers to their mobile device. They can accept the work with the touch of a button, sending notification back to the office dispatcher.
Credit card readers, bar code scanners, and/or portable thermal printers can also be attached to the vMDT to produce a powerful mobile computing solution. When finished with a days assignments, drivers and greeters can review and reconcile their completed work on the vMDT screen, noting additional charges (wait time, extra stops, etc.) that should be added to the trip. These reconciled reservation records are then uploaded to the office database in real time, reducing or eliminating the hours spent by accounting staff reviewing reams of submitted forms and paperwork.
Our reservation software allows a driver or greeter in the field to lookup fares and available service options and create an instant reservation. The mobile reservation is uploaded in real-time to the back office database and can then be managed in the traditional manner: revised, dispatched and reported.
Greeters and drivers can also receive reservation assignment details from the office dispatcher to their mobile device and then select from a list pre-configured responses (Received, In Route, Client On Board, Dropped Off, etc.). With the press of a button, the office is notified of their current status, resulting in a truly voiceless dispatching system.
Driver self-reconciliation is also supported giving your employees the ability to itemize all appropriate trip expenses: tolls, waiting time, service extras, fuel, gratuities, etc. The form is submitted electronically to the back office as soon as the reservation has ended. The accounting staff can now quickly scan and verify completed reservations and then process billing and invoicing in a timely manner. Driver and trip sheet reconciliation has been reduced from hours to minutes!
When combined with the Mobile Ticketing add-on, field agents can issue and print tickets with a mobile device that contains your fare and service rules. Bus companies, tour operators, airport greeters and many others will have the ability to not only issue tickets and receipts to all passengers but will be able to handle walk up passengers: enter reservations, collect payment, authorize credit cards and print boarding passes.
The portable HGTS Mobile Reservation Software Ticketing device is cellular capable, allowing for real time data uploads to the office as well as one or two way messaging. With nationwide cellular coverage, the hand carried or vehicle mounted device will allow coast-to-coast authorization of credit cards in the field. The integrated thermal printer also allows post shift cashiering reports and transaction ledgers.
Portable credit card readers and thermal printers can be attached to a mobile device giving staff in the field the ability to capture and authorize credit cards, print receipts, produce boarding passes, confirmation and other templates, and create driver/agent shift summary reports.
This device can increase revenue and decrease your expenses (live swiping of credit card reduces fees) while improving client service levels (accurate receipts at time of service). Several hardware options exist including both wired and wireless (Bluetooth enabled) devices.